Contact CNN Industrial Today

Contact us for the best instrumentation supply, calibration, and engineering needs

FAQs

Everything you need to know about CNN Industrial Sdn Bhd. Can’t find the answer you’re looking for?

Contact our Field Coordinator at 03-5882 5884 or cnn@cnnindustrial.com.

What does your company specialize in?

We specialize in providing cutting-edge process instrumentation solutions for various industries, including cement, power plants, oil & gas, water & wastewater, and general manufacturing. Our products are designed to enhance efficiency, accuracy, and reliability in industrial processes.

What types of process instruments do you offer

Our product range includes a diverse selection of process instruments such as flow meters, pressure transmitters, temperature sensors, etc.. Each instrument is engineered to meet the unique needs of different industrial applications.

How can I request a quote for your products?

To request a quote, simply navigate to our "Request a Quote" page and fill out the online form. Alternatively, you can contact our sales team directly at cnn@cnnindustrial.com for personalized assistance.

Are your instruments suitable for my industry?

Our instruments are designed to meet the requirements of a wide range of industries. To determine suitability for your industry, please consult with our technical experts or refer to the product specifications available on our website.

Do you offer customization for specific applications?

Yes, we understand that each industry and application has unique requirements. We provide customization options for our instruments to ensure they meet the specific needs of your application. Contact our technical team to discuss your customization requirements.

What support services do you provide?

We offer comprehensive support services, including installation guidance, technical support, and product training. Our support team is readily available to assist you.

How can I place an order?

You can place an order by contacting our sales team through the "Order Now" page on our website or by reaching out to our sales representatives at cnn@cnnindustrial.com.

What is the warranty period for your products?

Our products come with a standard warranty period. For specific warranty details, please refer to the warranty information provided with each product or contact our customer service department.

Can I download product manuals and technical documentation from your website?

Yes, you can download product manuals and technical documentation from our "Resources" or "Downloads" section. If you have trouble finding specific information, feel free to contact our customer support team.

How do I get in touch with your customer support team?

You can reach our customer support team by cnn@cnnindustrial.com Whether you have technical questions, need assistance with troubleshooting, or require general information, our support team is here to help. If it related to website bugs, you can reach out and report it to our digital team.

What does your company specialize in?

We specialize in providing cutting-edge process instrumentation solutions for various industries, including Calibration Services Engineering Services, Process Control and Instrumentation Solutions for Food & Beverage, General, Oil & Gas Refinery and Power Plant Industries.. Our products are designed to enhance efficiency, accuracy, and reliability in industrial processes.

How is traceability ensured in your calibration processes?

Traceability is maintained by regularly calibrating our measurement standards against higher-level standards, ultimately linked to national or international standards. This ensures a clear and unbroken chain of comparisons, providing you with confidence in the accuracy and reliability of your calibrated instruments.

What documentation is provided after calibration?

After calibration, you will receive a calibration certificate detailing the instrument's pre- and post-calibration measurements, the standard used, and any adjustments made. This certificate serves as proof of the instrument's accuracy and compliance with standards. Additional documentation may include a calibration sticker for the instrument and a detailed report if requested.

How long does the calibration process take?

The duration of calibration depends on the type and complexity of the instrument. Standard calibrations typically take a few days, but we also offer expedited services for urgent requirements. Our team works efficiently to ensure minimal downtime for your instruments.

Can I calibrate my instruments in-house?

While some organizations perform in-house calibrations, it requires a high level of expertise, equipment, and adherence to standards. Outsourcing to a specialized calibration laboratory often provides several benefits, including impartiality, traceability, and compliance with industry standards. Our laboratory offers comprehensive calibration services to meet your accuracy needs.

What standards does your calibration laboratory follow?

Our calibration laboratory adheres to the ISO/IEC 17025 standard. This accreditation ensures that our calibration processes meet international quality and competency requirements. It also guarantees traceability of measurements to national or international standards, giving you confidence in the accuracy of your instruments.

How often should I calibrate my instruments?

The calibration frequency depends on factors such as the type of instrument, its criticality in your processes, and industry standards. Generally, instruments used for critical measurements may require more frequent calibration, while less critical ones may have longer intervals. We follow industry best practices and standards to determine appropriate calibration schedules.

What is Calibration, and why is it important?

Calibration is the process of comparing the measurements of an instrument to a known standard to ensure accuracy. It is essential because over time, instruments can drift or deviate from their original accuracy. Calibration helps maintain reliability in measurements, ensuring the quality and consistency of results.